Refund policy


📦 Return & Refund Policy



At Ferme MarieBob, we want you to be fully satisfied with your purchase.

If an item does not meet your expectations, our return policy applies as follows:





🇨🇦 Canada



  • Timeframe: You have 14 days after delivery to contact us at infomb@fermemariebob.com.
  • Condition: Items must be unworn, unwashed, unused, and in their original packaging.
  • Excluded items: For hygiene reasons, opened or used soaps, lotions, and cosmetics cannot be returned.
  • Return shipping: Return shipping costs are the responsibility of the customer and are non-refundable, except in cases of defective products or errors on our part.
  • Options: We do not issue monetary refunds. We offer an exchange or a store credit (virtual gift card) equal to the item’s value before taxes.






🇺🇸 United States



  • Timeframe: You have 14 days after delivery to contact us at infomb@fermemariebob.com.
  • Condition: Items must be unworn, unwashed, unused, and in their original packaging.
  • Excluded items: Opened or used soaps, lotions, and cosmetics cannot be returned.
  • Return shipping: Return shipping costs are the responsibility of the customer and are non-refundable, except in cases of defective products or errors on our part.
  • Options: We do not issue monetary refunds. We offer an exchange or a store credit (virtual gift card) equal to the item’s value before taxes.
  • Customs & import fees: Duties and import taxes paid upon delivery are non-refundable.






🌍 Europe & International



  • We do not accept returns or exchanges for international orders (including Europe), except if the product is damaged upon delivery.
  • If you receive a defective or damaged item, please contact us within 7 days of delivery, including a photo and your order number.
  • Upon validation, we may offer a replacement or store credit.
  • ⚠️ Customs duties and VAT paid upon delivery are non-refundable.

 


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If you have any questions about this return policy, please contact us at:

 

FERME MARIEBOB

infomb@fermemariebob.com